TERMS & CONDITIONS
These terms are governed in accordance with the Law Of The republic of Kenya.
RESERVATION PROCEDURE
Maanzoni Lodge Lodge rate card is shared on request.
We accept walk ins, direct reservations via email or calls and reservations made through online booking platforms that is trip advisor, booking.com and Expedia.
RATES
All room rates and fees are in Kenya Shillings (Kshs.) Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change at any time without notice.
ARRIVAL AND DEPARTURE
Check-in Time: 12.00 pm
Earlier access is subject to availability on the day of arrival.
Check-out Time: 10.00 am
Guests requiring a later check-out will be charged a fee of Kshs. 6,000 without dinner and Kshs. 8,000 with dinner.
A 50% non-refundable deposit of total room charges is required at the time of booking and a full payment at check-in for self-paying guests.
Guests are required to present an ID card, Passport or Temporary Residence Card upon Check-in.
ADDITIONAL GUESTS AND CHILDREN SURCHARGES
Child and Sharing Policy
- Children’s rate: Under 5 years, accommodated free if sharing the room with full paying adults (Maximum two children)
- Children of 5-12 years of age are accommodated at reduced rates when sharing a room with full-paying adults.
- Children in their own room or 12 years and above pay the relevant full adult rates applicable.
Additional guest
Additional guests accommodated in the room will be charged
PAYMENT POLICY
A reservation will be deemed confirmed after processing all deposits and payments in the accounts provided below. Maanzoni Lodge reserves the right to release bookings without prior notice if full payment is not received on time.
Confirmation of booking is subject to receiving all guest names, particularly for multiple room bookings and a deposit of 50% to secure your bookings.
Payments should be made to only the accounts detailed below:
M-pesa
Account Name – Maanzoni Lodge Limited.
Pay bill No – 542542
Account Number – 209731
Banking
Bank Name – I & M Bank
Account Name – Maanzoni Lodge Limited
Account Number – 03801496191210
Swift code – IMBLKENA
Bank and branch code – 57-038
Currency – Kenya Shillings
Payment modes accepted are cash, bank transfer, M-pesa and credit cards. We do not accept personal Cheques for payment
NOTE: Contact us for details if making an international bank transfer. Please use the name of the guest/party or invoice number (as per invoice) as a reference for all bank transfers/deposits. All payments must be received in FULL.
CANCELLATION POLICY
If you are unable to travel (or utilize the accommodation and services previously confirmed), cancellation fees may apply.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge cannot be refunded.
Cancellation, early departure and no-show fees incurred are the sole responsibility of the Tour agent/client and will be charged accordingly as follows:
Early Departures or No-Shows
- A fee equivalent to 100% per night for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.
- Early departures or cancellations chargeable as indicated below.
Within 35-14days: 15% of applicable room rate per night
Within 13- 3 Days: 33 % of applicable room rate per night
Within 2days or less: 100% of applicable room rate per night
No Shows: 100% of applicable room rate per night
OTHER INFORMATION
Minimum Age
There must be at least one guest of a minimum of 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.
Smoking
All indoor areas, public areas and restaurants are strictly non-smoking zones. There are well labeled
designated smoking zones.
Pets.
Maanzoni lodge does not allow pets unless management gives prior authorization. Service animals are allowed at no extra charge.
Other
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice. Maanzoni lodge reserves the right to introduce these in accordance with the law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.
Please note guests who bring their own food and/or beverages to the hotel will be required to pay a surcharge of half the selling price of the food and/or beverages as valued by the hotel.